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ACORNS Acorns - Can I return my Acorns for a refund? Acorns - Do my Acorns expire? Acorns - How can I find out how many Acorns I’ve used? Acorns - How do I purchase Acorns? Acorns - How much do Acorns cost? Acorns - I purchased Acorns, but I have not received them yet. Acorns - What are Acorns? Gifts - Can I send Acorns as a gift? Gifts - Can I use Acorns to buy gifts for my friends? New Profile & Acorn Refund - I had time remaining on a Skin/Charm before the new Profile was created. Will my Acorns be refunded New Profile page - Why will I not be able to use Skins and Charms on the new upcoming Profile page? New Profile page & Acorn Refund - How will I receive my Acorn refund for a Skin/Charm I purchased from the Shop? New Profile page & Acorn Refund - When will I receive my Acorn refund for a Skin/Charm I purchased from the Shop? What if I don’t have my own credit card? BLOG Blog - Can I upload pictures in my Blog entry? How many? Blog - How do I change privacy settings on blog entries? Blog - How do I order entries in My Favorites? Blog - How many Favorites can I have? Blog - What is a Favorite? Blog- Can I allow others to read my blog entries? CHAT Chat - Can I block certain members from chat? Chat - Can I chat with someone if they are not my Friend? Chat - Do I have to download a program in order to chat? Chat - How do I chat with someone? Chat - If I set my status to “offline always” can I still see people who are online? Chat - If I set my status to “offline” can I still chat with members? Chat - Is there group chat? CLUBS Chat - Can I have a chat room in my club? Club - Can someone else take over as the leader of a club I started? Clubs - Can I join a club even if I don’t know any of the members? CLubs - Can I let someone else administer the message boards on a club I started? Clubs - Can I start my own club? Clubs - How do I do I decorate my club? Clubs - How do I find a club? Clubs - How do I invite my Friends to join my club? Clubs - How do I join a club? Clubs - What are clubs? Clubs - What are the differences between the different types of club boards? Clubs - What’s the difference between public, semi-private and private clubs? CYWORLD How do I contact Cyworld? Why is your site called “Cyworld”? FRIENDS A friend no longer uses Cyworld, but I can still see his/her name in my list of Friends. Is that right? Friends - Are Friends the same thing as Neighbors? Friends - Can I remove someone from my list of Friends? Friends - Can I separate my Friends into groups? Friends - How can I become someone’s Friend? Friends - How do I visit Profiles? Friends - What happens if I remove a Friend? Friends - What is the advantage of having Friends ? Random Profile - Where does ‘Random Profile’ take me? Recent Visitors – What is the Recent Visitors feature on my Profile? INTERNATIONAL I have a friend who’s a member of Cyworld in another country. If I sign up, will I be able to interact with him/her? MEMBERSHIP Badges - How do I put a Cyworld badge on my web site? Badges - What is a “badge?” Even though I verified the URL I want, Cyworld will not let me register. Help! How do I invite friends to join Cyworld? I use a Macintosh, can I register with Cyworld? If I cancel my membership what happens to all my stuff – (pictures, Miniroom items, Acorns, etc.)? Membership - How do I cancel my Cyworld membership? Registration - What do I need to do to register? MINIQUIZ How do I get points on Miniquiz? What are the different rankings and point levels for Miniquiz? What if I see a mistake with a question or answer on Miniquiz? What is Miniquiz? MUSIC Can I add songs from my friend’s playlist? How do I add/remove a song from my playlist? How do I create a playlist? How do I play my music? How do I save my playlist? My music stops playing when I go to a different part of my Profile or the site. My playlist isn’t working. PHOTOS Photos - How do I insert stickers on my photo? Photos - Can I edit photos that I’ve already uploaded? Photos - Can I upload multiple images at once? Photos - Do I have to assign photos to an album? Photos - How do I rotate photos? Photos - How do I upload photos? Photos - How many photos can I upload to my Profile? Photos - If I decide to upload multiple photos at once, can I change my mind during the upload process? Photos - What is the file size limit for each photo uploaded? PRIVACY Can I hide personal information like my birthday or email address? How does Cyworld protect my personal information? Minifeed - Can I remove individual updates for my Minifeed and others’ Minifeeds? Minifeed – How can I control which updates appear in my Minifeed or in my Friends’ Minifeeds? Minifeed – Who sees my Minifeed? Minifeed – Will my privacy restricted activities appear in any Minifeeds? Photos - How do I change privacy settings on Photos? Privacy - What content can I set as private? Videos and Sketches - Can I set privacy settings for Videos and Sketches? PROFILE Can I post a movie to my photo album? Can I share photos, videos and sketches from my Profile page? Can I upload my own HTML or CSS to customize my Profile? Can I use HTML in my posts? Cancel - How to Cancel an account? Clipping - What is clipping? Email Address / Password - Can I change my email address and password? Email Preferences - How do I update my email preferences? Email Preferences - Why do I still receive emails after I unsubscribed from the email options? Favorites and Minivault - When were the Favorites and Minivault tabs removed from the Profile? Favorites and Minivault - Why were the Favorites and Minivault tabs being removed? Favorites and Minivault - Will I have access to items in my Favorites and Minivault after Wednesday, December 12? Guestbook - Can I leave private Guestbook messages? How do I sign out of Cyworld when I’m done? Is it possible to have more than one Miniroom? Messages - Are messages the same thing as Cygrams? Messages - I sent a Message, but I want to cancel it. Is that possible? Messages - I‘m having trouble saving Messages. What’s wrong? Messages - What are Messages? Messages - Where can I see Messages I’ve already sent? Minifeed – How can I control which updates appear in my Minifeed or my Friends’ Minifeeds? Minifeed – What is the Minifeed? Minifeed – What updates appear in the Minifeed? Minifeed – Who sees my Minifeed? Minihome - Can I still access the pop-up Minihome? Minihome - What happened to my pop-up Minihome? Why? Minime - How do I create my Minime? Minime - What is a Minime? Miniroom - What are Miniroom items? Miniroom - What is a Miniroom? Name- Why can’t I edit my real name? Profile - How do I buy Miniroom items? Profile - What is a Profile? Profile - Why aren’t visitors to my Profile able to leave messages? Sketchbook - I cannot access my Sketchbook What is a Profile address? Why don’t I see Profile items that I bought or got as gifts in my Miniroom? PROFILE CUSTOMIZATION & SKINS I tried uploading an image but it doesn’t seem to work Can I add music to my profile? Can I change section headers to different colors? Can I create my own Profile skin? Can I customize different sections of my Profile individually? Can I customize my text? Can I rename the individual sections in my Profile? Can I upload my own html or CSS to customize my Profile? How can I change my Profile page back to the original customization? How do I apply customization options to my profile page? Is Profile Customization free? What are foreground options? What are the speech bubbles hovering over the thumbnails? What is Alt Color? What is Profile Customization? Why can’t I click any links in my Profile while the Customization Toolbar is down? SAFETY/SECURITY Another member is harassing me. What should I do? Can I hide personal information like my birthday or email address? I found a Profile that I think was created by a child. What should I do? I found prohibited content on the site. What should I do? Is your payment system secure? Messages - I blocked Messages from someone, but I changed my mind. Can I receive Messages from that person again? Messages - I‘m getting annoying Messages. Is there any way to make sure I don’t get Messages from a certain person? Someone is using Cyworld to spam. What should I do? What is “Report”? What kind of content is prohibited on Cyworld? SHOP Can I give Shop items as gifts? Gifts - Can I give away an item that I got as a gift? Gifts - Can I check the status of gifts I’ve bought or sent? Gifts - Can I give gifts to people who are not my Friends in Cyworld? Gifts - How do I send a gift? Gifts - I got an item as a gift that I already have. What should I do? I sent a gift but it was rejected. What happens to my Acorns? Paypal - What is PayPal? Shop - Does time elapse on my items that are not currently being used? Shop - How can I see a list of items I’ve purchased in the Shop? Shop - How can I use items I purchased from the Shop? What is the Shop? Wish List - How do I create a Wish List? TALK How do I find Talk Threads I have created and/or replied to? How do I post a Talk Thread? How do I reply to a Talk Thread? What subjects are off limits on Talk? What subjects can I Talk about? TECHNICAL SUPPORT If I can't find my answer here, how do I get more help? What are the screen resolution requirements for the site? Why can’t I use foreign language fonts? VIDEO Do I have to include a description? How do I embed a video? I don’t want anyone clipping my video. How can I prevent this? It’s not working. Video - Can I download my video? Video - How do I upload video clips? Video - I uploaded a video clip, but now I can’t find it. What happened? Video - What is the maximum length of the video? Video - What is the maximum size for the videos? Video - What types of video files can I upload to my Profile? Video - Why was my video removed from my Profile? Video Studio - Why is Video Studio no longer available? What types of videos can I embed? Why do I have to include a title?